Contact Us

Email: mail@valhollcc.com

Phone: 760.683.9308

Mailing Address for Payments/Exchanges

300 Carlsbad Village Dr., Ste 108A-­378 Carlsbad, CA 92008

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Warranty for Hand Guards

All hand guards are covered by a 30 day manufacturers warranty which covers all breakage and defects by normal use. Upon return of the broken/defective product, they will be replaced free of cost for an even exchange with shipping included. Any alteration, damage, or misuse of the product will void this warranty.

Returns, Refunds and Exchanges Policy

  • NO REFUNDS ON ALL PURCHASES. NO EXCEPTIONS.

We will offer an exchange or store credit ONLY on any returns. Return shipping will be paid by the buyer unless the wrong/incorrect item was originally shipped out. We will honor the warranty on all manufactured parts for 30 days and the part will be replaced and shipping costs will be paid by the seller.

Exceptions Merchandise that has been worn, used, or altered will not be accepted for exchange.

Exchanges If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

Payment Policy Accepted Methods of Payment: Paypal, Credit Card (Visa, Master Card, American Express, Discover), Check/Money Order

Your credit card will be charged when you place your order.

Mailing Address For Check/Money Order:

Valholl Counter Culture Orders/Payments

300 Carlsbad Village Dr, Ste 108A­378 Carlsbad, CA 92008

Shipping Terms and Conditions

Turnaround: all in-stock orders are shipped within 7-10 business days Monday ­-Friday 8am ­-5pm.

Carriers

We use the following carriers to deliver our orders: USPS UPS FedEx DHL

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail or sticker only orders will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is a flat rate based on the size and quantity of your order. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. For items that are discontinued it is at our discretion to substitute a similar item or offer store credit.

Delivery Policy

All carriers will abide by their own delivery policies including delivery attempts. If an item is returned to us for failed delivery the payment amount will be credited back to the original payment method minus the shipping costs.

Privacy Notice

Effective Date: 3/15/14

This privacy notice discloses the privacy practices for (www.valhollcc.com). This privacy notice applies solely to information collected by this web site. It will notify what personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared, what choices are available to you regarding the use of your data, the security procedures in place to protect the misuse of your information, how you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.   We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our site   ∙ See what data we have about you, if any. ∙ Change/correct any data we have about you. ∙ Have us delete any data we have about you. ∙ Express any concern you have about our use of your data.   We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.   While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.   We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you. A user has the option to complete the registration form and create an account to save their information for future orders. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself. This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.   From time-­to-­time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.   If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone or email at:

760-683-9308

mail@valhollcc.com